Prime Video Not Casting? Fix It with These 8 Steps

Troubleshooting Guide for Chromecast and TV Issues

Problem: Can't cast Prime Video to your device

Prime Video casting issues can be frustrating, but they're often easy to fix. If you're experiencing problems casting Prime Video to your Chromecast or TV, here are 8 steps to try:

1. Make sure both your TV and your phone are connected to the same Wi-Fi network.
2. For any other device, make sure you have launched the latest version of the Prime Video app.
3. Follow the steps outlined below for your specific device.
4. Note that you cannot cast from the Prime Video app on iOS to Fire TV devices or Fire Tablets onto Chromecast/Android TV.
5. If you're using a Windows device, you do not have an exclusive Cast icon on the Prime Video app. Follow the troubleshooting steps provided instead.

Conclusion

If you've tried all of the steps above and you're still having problems casting Prime Video, please contact Amazon Customer Service for further assistance. With a little troubleshooting, you'll be back to enjoying your favorite shows and movies in no time.